9-1-1 Comprehensive Plan
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The purpose of the 9-1-1 Comprehensive Plan is to define the vision, goals and key strategic initiatives to improve 9-1-1 service delivery and functionality in the commonwealth during calendar years 2020 to 2022. The plan is designed as a one-page actionable document and was completed in three steps:
- Step One – Undertake a capabilities analysis using the 9-1-1 standards document for Virginia PSAP capabilities and services
- Step Two – Identify statewide requirements based on the capabilities analysis
- Step Three – Develop a plan that identifies strategic initiatives
This plan has four strategic initiatives. Information pertaining to these initiatives can be obtained using the buttons to the right. A description of additional plan elements can be found using the link to the story map below.
PSC staff and RAC members will work jointly to implement the 9-1-1 Comprehensive Plan through a framework comprised of the following five work groups:
- 9-1-1 and Operations
- Professional Development
- Technical Systems
- Data Development Maintenance and Support
- Analysis and Planning